“In my view, we’re heading in the wrong direction,” Griffiths says. “With bigger and bigger airports we get bigger walking distances, less intimate experiences and greater difficulties in customers making connections.” He suggests that no performance statistic is more important to airports than ensuring passengers can “very conveniently and easily connect between flights.
Systems like pre-checking for flights, mobile-checking, kiosks, baggage drop systems, improved digital passport and border controls, advanced security systems and biometrics, when properly applied, Griffiths suggests, will let airports use space more efficiently.
“When you take all of those processes out of the airport environment you create space,”
© Paul Griffiths Dubai Airports CEO | Skift
My feelings exactly.